Privacy Policy.

1. Who We Are

Peak is a product of Voxwave AI Pvt Ltd, a company incorporated in India, with its registered office at iTamilnadu Technology Hub, Chennai, Tamil Nadu, India.

If you have any questions about this Privacy Policy, you can contact us at:

Email: privacy@trypeak.io
Address: iTamilnadu Technology Hub, Chennai, Tamil Nadu, India

2. What Information We Collect

2.1 Information You Provide Directly

When you sign up and use Peak, we collect information you give us directly, including:

• Account information: Your name, email address, and password when you create an account.
• Company information: Your company name, industry, and any details you enter when setting up your Peak workspace.
• Payment information: Billing details including name, address, and payment method. Note that we do not store full card numbers. Payments are processed by a third-party payment processor.
• Communications: Any messages, feedback, or support requests you send to us.

2.2 Information Generated When You Use Peak

When you use Peak, the platform generates and stores data as part of how the product works:

• AI employee activity logs: Every action taken by your AI employees is logged, including task completions, tool usage, credit consumption, and timestamps. This data belongs to you and exists to give you full transparency over your AI workforce.
• Task and project data: The tasks, goals, company plans, and workflows you create inside your Peak workspace.
• Conversation history: Messages exchanged between you and your AI CEO or other AI employees inside the platform.
• Connector data: Information about which third-party tools you have connected to Peak (for example, Gmail, Slack, Notion, WhatsApp). We store the connection credentials and relevant activity data needed to operate those integrations on your behalf.
• Usage data: How you interact with the Peak interface, including pages visited, features used, clicks, session duration, and browser type.

2.3 Information Collected Automatically

When you access Peak, we automatically collect certain technical information:

• Device and browser information: Browser type, operating system, device type, and screen resolution.
• IP address and location: Your approximate geographic location based on your IP address.
• Log data: Server logs including access times, pages viewed, and error reports.
• Cookies and tracking technologies: We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use Peak. You can control cookies through your browser settings.

2.4 Information From Third-Party Integrations

When you connect your third-party tools to Peak (such as Gmail, Slack, Notion, or others), we receive access to data from those tools as required to perform the tasks your AI employees are assigned. We access only the data necessary to complete the specific work delegated to your AI team. We do not access, store, or read data from your connected tools beyond what is needed to execute your instructions.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Operate and Deliver the Service

• Create and manage your Peak account and workspace
• Build and run your AI company structure including your AI employees
• Execute tasks assigned to your AI employees using connected tools
• Process payments and manage your subscription or credits
• Send you transactional emails such as receipts, activity summaries, and approval requests

3.2 To Improve Peak

• Analyze how users interact with the platform to identify bugs and improve features
• Monitor system performance and reliability
• Conduct internal research and testing to build better AI capabilities

3.3 To Communicate With You

• Respond to your support requests and questions
• Send you product updates, new feature announcements, and important notices related to your account
• Send you marketing communications where you have given us permission to do so (you can opt out at any time)

3.4 To Ensure Safety and Security

• Detect and prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Comply with applicable laws and legal obligations

3.5 To Process Payments

• Verify your billing information and process subscription payments or credit purchases
• Handle refunds and billing disputes

4. How We Do Not Use Your Information

We want to be clear about what we will never do with your data:

• We will never sell your data. Your personal information and business data are never sold to advertisers, data brokers, or any third parties.
• We will never use your data to train AI models.The content of your workspace, your tasks, your conversations with your AI employees, and data from your connected tools are never used to train Peak’s AI models or any third-party AI models.
• We will never read your connected tool data for any purpose other than executing your instructions. When your AI employee accesses your Gmail or Slack, that access is solely to complete the task you assigned.

5. How We Share Your Information

We do not sell or rent your personal information. We share your information only in the following limited circumstances:

5.1 Service Providers

We work with third-party service providers who help us operate the platform. These include:

• Cloud infrastructure providers for hosting and data storage
• Payment processors to handle billing
• AI model providers to power the intelligence behind your AI employees
• Analytics providers to help us understand platform usage
• Email delivery providers to send you notifications and updates

All service providers are bound by data processing agreements and are only permitted to use your data to perform services on our behalf.

5.2 Third-Party Integrations You Authorize

When you connect a third-party tool to Peak, you authorize us to interact with that tool on your behalf. The data exchanged is governed both by this Privacy Policy and by the privacy policy of that third-party service.

5.3 Legal Requirements

We may disclose your information if we are required to do so by applicable law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

5.4 Business Transfers

If Peak is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. Data Storage and Security

6.1 Where Your Data Is Stored

Your data is stored on servers located in secure data centers. We use reputable cloud infrastructure providers to host your data. If your data is transferred across borders, we ensure appropriate safeguards are in place.

6.2 How We Protect Your Data

We take security seriously and implement the following measures:

• Encryption of data in transit using TLS (Transport Layer Security)
• Encryption of data at rest
• Access controls ensuring only authorized personnel can access production systems
• Regular security audits and vulnerability assessments
• Multi-factor authentication for internal systems

No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

6.3 How Long We Keep Your Data

We retain your data for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account data: Retained for the duration of your account and for up to 90 days after account deletion to allow for recovery if requested.
• Activity logs: Retained for 12 months by default. You can request earlier deletion.
• Payment records: Retained for 7 years to comply with Indian financial regulations.
• Support communications: Retained for 2 years.

When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on where you are located, you may have the following rights regarding your personal information:

7.1 Access

You have the right to request a copy of the personal information we hold about you.

7.2 Correction

You have the right to request that we correct inaccurate or incomplete information about you.

7.3 Deletion

You have the right to request that we delete your personal information. Note that some data may be retained for legal or legitimate business reasons even after a deletion request.

7.4 Data Portability

You have the right to request your data in a structured, commonly used, machine-readable format.

7.5 Opt Out of Marketing

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@trypeak.io.

7.6 Connected Tools

You can disconnect any third-party integration from your Peak workspace at any time from your account settings. Disconnecting a tool revokes our access to that tool immediately.

To exercise any of these rights, contact us at privacy@trypeak.io. We will respond to your request within 30 days.

8. Children’s Privacy

Peak is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor without appropriate parental consent, we will take steps to delete that information promptly.

9. Third-Party Links and Services

The Peak platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you connect to or visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify you by email or through a prominent notice on the platform before the changes take effect. The date at the top of this page reflects when the policy was last updated.

Your continued use of Peak after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: privacy@trypeak.io
Address: Peak, iTamilnadu Technology Hub, Chennai, Tamil Nadu, India

We aim to respond to all privacy-related inquiries within 30 days.